The Need for Managing
Document Centric Business Contents

Show me my statements - I need my statements for the last two months, and I need them today!

How does your organization respond to that customer query?

Can you locate the statement and e-mail or fax it (in the same format as the original, printed document) while the customer is on the phone? Alternatively, can the customers find their own statements in a self-service mode over the Web?

Retrieving invoices, credit memos, and statements while the customer is on the telephone is the new definition of customer service. Intranet and extranet access to data documents by customers, partners and employees is a competitive necessity.

This requires an enterprise content management infrastructure that is Internet enabled.

The Need for Managing
Document Centric Business Contents

Show me my statements - I need my statements for the last two months, and I need them today!

How does your organization respond to that customer query?

Can you locate the statement and e-mail or fax it (in the same format as the original, printed document) while the customer is on the phone? Alternatively, can the customers find their own statements in a self-service mode over the Web?

Retrieving invoices, credit memos, and statements while the customer is on the telephone is the new definition of customer service. Intranet and extranet access to data documents by customers, partners and employees is a competitive necessity.

This requires an enterprise content management infrastructure that is Internet enabled.


What if you could:

• manage all e-commerce computer generated documents bills, statements, and report transaction detail -- in a single repository, with unlimited current and historical access to output from heterogeneous legacy and client/server systems?

• provide answers to your customers questions during the initial customer call?

• capture, automatically, your existing formatted print files in an organized, indexed, page-segmented repository with individual page level security - with no programming effort?

• transform documents from any print output file format (IBM AFP, XEROX, Metacode, Postscript, HP-PCL) for e-bill, statement and report detail intranet and extranet Web presentation once again without programming effort?

• integrate bills, statements and transaction reports with Call Centers, Portals, Electronic Bill Payment & Presentment, and Customer Relationship Management systems

• implement a system that either is, or can be, easily enabled for wireless document delivery?

Enterprisecontent management systems

deliver all of these advantages, seamlessly moving bills, invoices, statements and transaction report data to browsers for instantaneous electronic access by employees, customers, business partners and vendors.

They can be implemented in relatively short time frames using proven, off-the shelf software. Other applications include:

•Internet document delivery -- invoices, bills and credit card statements can be automatically transformed to an Internet format on demand and using standard Web browsers. Purchase orders, invoices, inventory status, and prices lists appear in a virtual customer file when retrieved.

•Inter-company document exchange- - departments share computer-based information with any other department or business units regardless of their location or computer systems.

Human resources, training, legal, compliance, operations, accounting, and sales can all exchange documents regardless of the system on which the data originated.without programming from the historical repository. Customers can access their statements anywhere, anytime.

•E-commerce data exchange -- purchase orders, invoices, credit memos, inventory status, order status, payment status, price lists, and other information is available for business-partner access and customer service.


Customer-centric, Web-enabled computer data documents

are a key element of a customer relationship, vendor, or partner management strategy.

The development of self-service access to computer generated bills, statements, invoices and business-to business documents such as purchase orders, price lists, and inventory reports is a critical success factor for any organization that expects to compete in a global, Internet driven world.

Content management systems offer rapid implementation with relatively minor disruptions to the existing information technology infrastructure. And, they eliminate extended software development and on-going maintenance of specialized Web-to-host software.