A Major Mobile Telecommunications Company

Stream was selected to develop a custom-made credits & debts management application based on the clients operation and credit requirements by using Streams banking experiences and knowledge in collection and credit system to enhance the clients requirements.

treams Roles and Responsibilities

Stream provides Business Consultant, Team of expert code development and Project Management onsite to deliver the application at the same timeline of the billing & customer care project which going to launch the new customer care system and new billing system for the clients over 7.5 million subscribers.

The new CS&R system will handle all new subscribers credit rating, real-time credit setting for proper credit limit to cover acceptable credit risk conform with the new credit policy in the new billing system include periodically evaluation the existing credit requests, credit evaluation and all credit actions( blocking /removing/temporally increase/ blacklisting).

The Collection Services and Recovery part will cover all outstanding payments and follow up delinquency account in the receivable and automating the workflow of collection warning via SMS, Robot Voice caller, email, and collection agent call and dispatching to increase recovery rate and block fraud usage.

BenefitsThe solution implemented by Stream was key to support the clients goal to achieve maximum ARPU (Average Revenue Per User/Subscriber) by lowering the cost of credit risk and collection/recovery management.