Branch Service Delivery

Bank branches today are acting as point of sale as well as point of service for bank clients. Bank’s clients expect to carry out their day to day transactions through the teller in a seamless manner with minimum delays.

The roles of branch personnel are increasingly being developed towards client relationship management, knowledgeable on all traditional banking products as well as a vast array of insurance and investment products.

By focusing on their clients, financial institutions increase client loyalty by providing them with financial advisory and products that meet their need while improving customer service. This, in turn, improves the bottom line for these institutions.

ATM and EDC Front-end

Stream offers proven ATM and EDC front-end switch that is capable of expanding to cover multi-channel support.

The switch solutions are based on latest open, n-tier architecture with proven scale and reliability. The solution supports latest financial message protocols as well as legacy ones. Leading self-service devices are supported to offer clients with many service delivery options.

Stream’s extensive knowledge in the EFT arena offers clients a comprehensive mission critical solution and implementation services.

Tele Banking

Stream has provided banks as well as mutual funds organization with Interactive Voice Response (IVR) solutions to fit their needs.

Stream helps providing the infrastructure, and map out interfaces to various back-end systems.

The results are a robust IVR architecture that grows with the financial institution’s needs.

Customer Contact Center

Today’s contact centers are no longer reactive. Besides customer servicing, the channel offers opportunity to gather valuable customer information and insight into their banking needs.

Armed with this knowledge, banks are able to launch campaigns and act in a more pro-active mode to cross-sell and up-sell to their clients.

Stream has the full solution including CTI, front-end and back-end integration as well as workflows to complete the client’s requests.

Retail/ SME Internet Banking

Modern technology provides banks with the opportunity to redefine their multi-channel architecture in order to enhance their overall services to the end customers and respond rapidly to technology changes.

Many banks are using this new channel effectively to position themselves to young internet savvy customer base as well as to support convenient banking to their SME customers.

Stream has developed a comprehensive framework including such features as alerts and scheduled payments.

Mobile Banking

Stream provides both SMS and WAP based secured mobile banking as supported by local mobile telcos today.

Bank clients can perform any non-cash transactions as well as mobile top-ups.

The latest device offers the ultimate convenient to self-service banking fitting the concept of anytime, any where.