Mobile Application – Web Application – Dhipaya Insurance Public Company Limited

Dhipaya Insurance Public Company Limited is a leading insurance company in Thailand that has a policy to switch to using Mobile Application technology to Improve service efficiency Expand the customer base Reduce costs Increase competitiveness and Support the Thailand 4.0 policy

1 Day ago

Challenges

Dhipaya Insurance Public Company Limited is a leading insurance company in Thailand that has a policy to switch to using Mobile Application technology to Improve service efficiency Expand the customer base Reduce costs Increase competitiveness and Support the Thailand 4.0 policy

Our Solution

Stream is the developer of the “TIP Insure” mobile application for Dhipaya Insurance for online insurance purchase and payment.

This application allows customers to:

  • Easily purchase motor insurance, travel insurance, health insurance and other insurance policies without going through an agent.
  • Compare different insurance plans to find the one that best suits their needs.
  • Pay insurance premiums online conveniently and securely.
  • Check policy and claim information.
  • Contact customer service.

Key features of the “TIP Insure” application:

  • Easy to use, convenient and fast.
  • Offers a variety of insurance plans to choose from.
  • Pay insurance premiums online securely.
  • Conveniently check policy and claim information.
  • Provides insurance premium payment reminder service.
  • Easy to contact customer service. 

In addition, Stream has developed other solutions for the insurance business for Dhipaya Insurance as follows:

  • vClaim: Online insurance claim system
  • TIP Flash Claim: Online car insurance claim system
  • TIP Agent Portal: System for insurance agents

Stream is committed to providing modern digital solutions to help insurance businesses improve their operations and expand their customer base.


Benefit 

  1. Improve service efficiency:
    • Customers can easily purchase insurance, compare plans, pay premiums, check policy information and contact customer service via the application without having to go to a branch or contact an agent.
    • Helps employees to serve customers more efficiently, without having to waste time on administrative tasks.
  1. To expand the customer base:
    • The mobile application allows Dhipaya Insurance to reach a wider range of customers, especially the younger generation who are familiar with using technology.
    • Helps Dhipaya Insurance to offer products and services more effectively.
  1. To reduce costs:
    • The mobile application helps reduce operating costs such as printing costs, shipping costs, and office rental costs.
  1. To increase competitiveness:
    • Currently, many insurance companies are using Mobile Application technology to provide customer service. Dhipaya Insurance needs to use this technology to be able to compete in the market.
  1. To support the Thailand 4.0 policy:
    • The Thai government has a policy to drive Thailand towards the 4.0 era, which focuses on the use of digital technology. Dhipaya Insurance needs to use the Mobile Application to support this policy.

Key Achievements

  • Dhipaya Insurance has been successful in using Mobile Application technology to improve service efficiency, expand its customer base, reduce costs and increase its competitiveness.
  • Dhipaya Insurance’s mobile application has been well received by customers. The application has been downloaded over 1 million times.

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