Partnership will enable brands to create enhanced customer experiences through listening and acting on customer feedback.
SINGAPORE — Alida, a leader in Total Experience Management (TXM),
today announced Stream will join its Partner Network to deliver an industry-leading customer
experience (CX) and insights to organizations in Asia Pacific.
“We are excited to partner with Alida. Alida’s deep experience and leading-edge Total Experience Management platform complement our insights digital expertise and enable us to expand the services we offer to our clients,” said Pongsak Noonchoo, Senior Executive Vice President at Stream. “We are keen to offer modernized Insights Communities pioneered by Alida and increase our focus in this area. Our clients can benefit enormously from Alida’s specialization and growing range of tools in Customer Experience Management.”
Stream collaborates with its clients across banking, insurance, health care, telco, retails and
manufacturing industries to create unparalleled strategic solutions to improve digital customer
journeys using industry-leading CX solutions. Together with Alida’s TXM platform and Stream’s
consultancy support, clients will be able to harness the competitive advantage of CX, as well as
find success in their digital transformations.
“We are fortunate to welcome Stream to our Partner Network as they are industry leaders in CX
consultancy and in supporting organizations to navigate the new demands of the digital
economy,” said Steven Medeiros, Senior Vice President and General Manager of APAC. “We
are excited to grow our partnership and presence in Thailand and across the APAC region
through delivering innovative technology that helps businesses build meaningful relationships
with their customers.”
The Alida Partner Network enables growth for organizations of all sizes by providing the
software, enablement, and expert support needed to put customers truth into action. As the
global authority in building engaged and online communities for ongoing customer feedback,
partners entrust Alida’s software to help them deliver powerful insights and a competitive
advantage for their clients.
“Stream is an excellent addition to the Alida Partner Network. We look forward to working hand-
in-hand with their team to elevate customer experiences across Asia,” said Gary Smith, Senior
Vice President, Channel and Partner Alliances.
To learn more about partnering with Alida, visit www.alida.com/partners.
About Stream I.T. Consulting Ltd.
Over 20 years as a digital consultancy, Stream has strived to meet all corporate
customers needs. Our strategy is to combine the principles of Information systems with
understanding business value. Stream contributes towards Thailand’s digital economy
and Thai society.
Today, we have grown to a 300-strong consulting firm led by our Nextgen leaders and
supported by a strong senior leadership team.
The world is moving fast, and having recognized that, Stream adopts the agile culture to
harness the creative talents of our team members.
We offer a unique range of digital solutions, many in mission-critical environments in
Thailand’s leading organizations.
Follow us at www.stream.co.th | www.facebook.com/Streamitconsulting
About Alida
Alida believes in a world where customers are the ultimate source of truth. A world where the
best business decisions are those made with customers, not for them. Alida created Alida TXM
(Total Experience Management) to fuse the voice of customers and employees with the ability
to innovate and deliver extraordinary customer, employee, product, and brand experiences.
Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build
stronger brands, happier workplaces, winning product portfolios, and lasting customer
relationships.
Follow us at www.alida.com and engage with us on social media @alidaCXM.
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